Cablevey Tube Conveyor Services
We would like to take a moment to introduce you to the tube conveyor services we offer after the sale has been made. We think you will find these offerings invaluable for installing and maintaining your systems for years to come. Please take a look below and let us know how we can be of service to you.
Operations Services Offered to Our Customers
We believe in personal attention and rapid response. With a customer base that spans the globe in 65 different countries, a member of our service staff is available 24/7. And our service team will listen to your concerns and formulate a practical, knowledgeable response. In addition, we pride ourselves on offering superior service packages to support our tubular conveying systems. Service packages round out the full range of integrated amenities, including conveyor design, engineering, quality manufacturing, installation, supervision, and annual service contracts and training. These service packages include several solutions.
Installation Supervision
or first-time customers it is beneficial to have one of our Engineering
Technicians on-site to supervise the installation of at least one new system. Contact us as soon as you have a scheduled installation date, and we can have an Installation Supervision Technician Proposal complete with an estimated cost to perform the service sent to you.
Commissioning
One of our Engineering Service Technicians will arrive on-site when all mechanical, electrical, and pneumatic installation is completed. This service includes verifying the recommended installation has been followed. We will provide operational training for our equipment to your personnel present at this time. Contact us when you have a scheduled completion date, and we can have a Commission Technician Proposal complete with an estimated cost to perform the service sent to you.
Annual Service Agreement
This service includes having one of our Engineering Service Technicians onsite to complete an audit of your system(s). This service includes training on preventative maintenance, which is valuable to reduce lost time in your company’s production. Contact us and we can send our Annual Service Proposal complete with an estimated cost to perform the service sent to you.
Service Call
One of our Engineering Service Technicians will arrive on site to determine and provide recommendations for your system(s). A service call fee for the expenses associated with the time and travel to diagnose, inspect, and provide expert recommendations will be charged. Occasionally ifproblems have been pre-determined, we will bring the parts with us to complete the service call. Contact us and we will send our Technician Proposal complete with an estimated cost to perform the service sent to you.
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Installation Supervision
For first-time customers it is beneficial to have one of our Engineering Technicians on-site to supervise the installation of at least one new system. Contact us as soon as you have a scheduled installation date, and we can have an Installation Supervision Technician Proposal complete with an estimated cost to perform the service sent to you.
-
Commissioning
One of our Engineering Service Technicians will arrive on-site when all mechanical, electrical, and pneumatic installation is completed. This service includes verifying the recommended installation has been followed. We will provide operational training for our equipment to your personnel present at this time. Contact us when you have a scheduled completion date, and we can have a Commission Technician Proposal complete with an estimated cost to perform the service sent to you.
-
Annual Service Agreement
This service includes having one of our Engineering Service Technicians onsite to complete an audit of your system(s). This service includes training on preventative maintenance, which is valuable to reduce lost time in your company’s production. Contact us and we can send our Annual Service Proposal complete with an estimated cost to perform the service sent to you.
-
Service Call
One of our Engineering Service Technicians will arrive on site to determine and provide recommendations for your system(s). A service call fee for the expenses associated with the time and travel to diagnose, inspect, and provide expert recommendations will be charged. Occasionally if problems have been pre-determined, we will bring the parts with us to complete the service call. Contact us and we will send our Technician Proposal complete with an estimated cost to perform the service sent to you.
Extend Your Warranty
Details and Requirements of Tube Conveyor Services
Installation Supervision
- 1 Engineering Service Technician provided for support.
- 2-4 people mechanically inclined (welders and/or fabricators preferred).
- Lifts and hoists reaching the required heights of the system to be installed.
- Cablevey recommended tool list on site and the Cablevey system tool bag.
- Required material/supports for installing the system(s) must be completed and installed.
- The approximate estimated time for one system is three days on an HVH system.
- Electrical installation and programming are to be provided by the customer.
Commissioning
- The standard commissioning purchase is for 8 hours. Additional time may be needed for installation issues, not in compliance with our installation recommendations and will require additional invoicing. System(s) must be completely installed, including mechanical, electrical, and pneumatic.
- Inspection of the complete system(s).
- Provides service training for the customers' maintenance and operator personnel.
- Provides 12-month warranty on Parts.
- A completed copy of the Service Technician Service Report will be sent to the customer. If a warranty issue should occur, we can reference the Technician Service Report created during our commissioning visit).
Annual Service Agreement
- One of our Engineering Service Technicians will travel to your location to complete either the Annual Service Agreement, which includes a complete audit of your preferred system(s), or Annual Service Training.
- The Service Technician will work with you and your employees to help you understand how the system works and why it is necessary to maintain it properly.
- Provide appropriate training necessary to service and repair the Cablevey Conveying System.
- Provide updates and continuous improvements to your conveyor systems with our equipment.
- Training material will be presented on-site, in a 1-hour classroom environment, and 2-hour hands-on if system(s) is available. Topics covered are General Introduction, Cablevey Terminology, Safety, Predictive Maintenance, Preventative Maintenance, Cable Connection, System Tension, Timing & Manuals.
This training will require the use of an overhead projector with VGA or HDMI to connect to our laptop. We will spend approximately 1 hour going over the training material. Following the classroom training, we recommend up to 2 hours in production doing hands-on if possible. We can repeat the process with multiple shifts as needed.
Details of Charges for Services
Our service requires a 30-day advance notice and a Purchase Order summited to the Engineering Service Department. Additional charges will be invoiced at actual cost and include but are not limited to meals, lodging, rental car & airfare.
Videos About Our Services And Technicians
Cablevey Conveyors - Empowering the Food Industry With Superior Conveyor Solutions
In today’s fast-paced food industry, efficiency and hygiene are paramount. At Cablevey Conveyors, we understand the unique demands of this sector and offer cutting-edge solutions tailored to meet these needs. Our industrial conveyor belt for food ensures that your products are transported safely and cleanly, maintaining the highest standards of quality.
Whether you need a conveyor belt for your warehouse or a custom conveyor belt system designed to address specific challenges, our team is here to assist. With our tubular drag belt conveyor system, you can streamline operations, enhance productivity, and ensure that your food products reach their destination in optimal condition – trust Cablevey Conveyors for reliable, state-of-the-art solutions that elevate your food processing game.
Extend Your Warranty
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